Service Repair Order Policies and Procedures
While all BANG & OLUFSEN products are built to last and designed for many years of enjoyment – a little tender loving care and maintenance may be required to keep your product running smooth. If this is the case we are here to help with the repair, renovation & rebuild of your vintage BANG & OLUFSEN products.
Given below please find a quick overview of our showroom’s policies for non-warranty repair and procedures how we efficiently handle repairs.
Out Of Warranty Repair
DIAGNOSTICS FEE | A USD 500.00 service diagnostics fee per item (excluding applicable taxes) is charged at the time of drop off and is applied to any balance due for approved services performed.
PROPOSAL | A written service repair estimate will be provided to client explaining the repairs necessary and in certain cases recommended repairs. The service repair estimate will include the cost (parts and labor) required to return unit to a good working condition. Any service related costs are due upon receipt and acceptance of said estimate. Repairs will not commence without successful account settlement.
PROPOSAL REJECTION | Unit will be returned to showroom in a un-repaired state should client reject proposed estimate. Client will accept the service diagnostics fee and be responsible for all shipping and insurance costs from service center to showroom. Unit will be made available for pickup at showroom or we can assist in making arrangements for shipping to client – at client expense and responsibility.
LEAD-TIME | All service cases are reviewed on a first-come-first-served basis and as spare parts are ordered from Denmark please allow for a total lead-time of as long as six to eight weeks from acceptance of service repair estimate. Expected repair lead time will be communicated to client as part of service repair estimate.
SERVICE COMPLETED | All completed service repairs must be picked up by client (or other arrangements made) within thirty days upon return from service center to avoid storage fees. Shipping to client (at client’s own risk and expense) may be arranged by showroom.
STORAGE FEES | In the event a service item is not collected by client or other shipping arrangements are made – the showroom reserves the right to assess the client with storage fees individually determined by weight and volume. The credit card on file for the service repair will automatically be charged on a monthly basis for a maximum of six month – after which the service item is recycled and the client releases all ownership of the unit. While the showroom will make every effort to offer safe and secure storage for all service items we cannot be held responsible for any damage during this time.
SERVICE WARRANTY | Products repaired by our authorized service center are covered by warranty for six months from return from service center unless otherwise noted as part of the service repair estimate.
IMPORTANT | Upon pick up please inspect serviced item(s).